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ABOUT US
Trent Dockstetter
founded High Tech Office Systems in 1985. Since then, High Tech has
installed thousands of copiers and facsimile machines throughout
southwest Oklahoma and north-central Texas. With three locations to
serve this region, High Tech has become the leader in sales and service.
In addition to
offering Konica Minolta and Muratec copier and facsimile equipment, we
began offering business phones systems in 1987. At that time the brand
of phone systems was called AT&T. Later, the AT&T business phone
systems has changed names to Lucent Technologies and then to their
current name of Avaya Business Telephone Systems. In 1987 we became a
DocStar Document Imaging Electronic Filing Systems dealer.
Our vast knowledge
in the four core products that we offer, (Copiers/printers, Facsimiles,
Business phone systems, and Computer Document Imaging), all complement
one another. For example, a customer buys a Konica Minolta
multifunctional product. We can run both the computer network wiring
and fax line to the system. Interface it with the computer network to
authenticate, print, scan and email. Interface it with the phone system
to fax, and even interface it with a
docSTAR document imaging system to
automatically archive scanned paper documents.
High Tech Office
Systems has received many awards over the years in recognition for
outstanding Service and Sales. High Tech has received the Konica Minolta
Corporation's "PRO-TECH" award for delivering the highest standards in
service excellence and service response time. We also maintain seats on
both Konica Minolta’s Dealer Honor Council and the Service Advisory
Council.
Recently, one of
our Service Technicians was awarded the honor of being the #1 Konica
Minolta Service Engineer in the entire United States. All of our
technicians are factory trained. We staff experienced and certified
computer and network engineers to insure that that our products work
well on your network.
Our professional
service, sales and administrative staff are local area residents
dedicated to complete customer satisfaction and service.
OUR
PROMISE TO YOU
•
The High Tech Office Systems service and commitment before the sale
is only exceeded by the High Tech Office Systems service and commitment
after the sale.
•
We are available to serve the most important people in our business
world-our customers.
•
You can depend on the commitment of your High Tech Office Systems
business partners at every level. We all appreciate and respect you as
our customer.
•
Every product provided by High Tech Office Systems, whether it be
equipment, supplies, or service, is guaranteed and carries the High Tech
Office Systems Commitment. This is supported by key personnel who are as
near as your phone, who live in this community, and who are completely
dedicated to providing for your needs. High Tech Office Systems will be
there where and when we are needed-period.
•
No problem will go unresolved. Any problem is our opportunity to show
you why High Tech Office Systems has been so highly recommended time
after time. It is our opportunity to demonstrate to you personally why
High Tech Office Systems has received the Konica Minolta Pro-Tech Award.
Further, it is our opportunity to show you why repeat business, with our
existing customers and those to whom they refer us, is such an integral
part of what we do.
FREQUENTLY ASKED QUESTIONS
Here, High Tech
Office Systems has answered some of our customers' most frequently asked
questions. If your specific concerns aren't addressed below, feel free
to contact us, 1-800-299-4243.
What distinguishes High Tech Office Systems from the competition?
Our commitment to service is unequaled in the industry. Every High Tech
Office Systems employee, and we mean every one, is wholly committed to
satisfying the customer. We also have an unprecedented guarantee on all
our equipment, supplies and service.
Are your service employees full-time or subcontracted?
Every one of
our service technicians is a full-time career High Tech Office Systems
employee, fully
factory-trained to service High Tech’s equipment.
Why is it better to get my supplies from High Tech Office Systems
instead of an office supply store?
High Tech Office Systems offers guaranteed manufacturer's supplies made
specifically for your equipment. We have a rapid turnover in inventory
so the supplies are always fresh. We guarantee replacement should any
quality problems result.
Do you offer product training, and if so what type?
Our dedicated professional personnel will work with your staff on both
the equipment and network aspect once the product has been delivered and
installed. Repeat visits are offered should the need arise.
What financial programs are available to acquire equipment in addition
to purchasing?
With High Tech Office Systems, full programs covering leasing,
cost-per-copy, and long and short-term rental are available. All of
these options are provided directly and indirectly by us. It works to
your advantage when the company that provides the equipment and service
also provides the financial arrangements.
What if our needs change during the term of the lease, rental, or
cost-per-copy program?
As your needs change, we will work with you, your associates, and your
IS staff to upgrade your equipment so it will have the flexibility to
grow and expand along with your business.
What if I have repeated problems with the equipment during the course of
the lease, rental, or cost-per-copy program?
If the equipment is under service contract with High Tech Office Systems
and there are repeated problems that have not been resolved to your
satisfaction, High Tech Office Systems will replace the equipment
temporarily with like model until the problem is resolved, so that there
is a minimum amount of down time.
What are paper weight equivalents?
What is the paper weight of Bond paper to; Offset; Index; Cover or
Bristol? What is Cut Size Paper? What is Paper Caliper?
Click here for a Paper Weight Conversion Chart
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