Q. In light of the recent
CBS news feature regarding digital copiers and
hard drive risks – How can I ensure
that copies of print, scan, fax or copy jobs are not stored
unknowingly on the bizhub or Lexmark hard drive?
A. The CBS story misrepresented a key fact. Most MFP devices do not
store all copy print scan and fax data. Konica Minolta and Lexmark
MFPs and do NOT store any data or images from standard print, scan,
fax or copy jobs as a standard feature. Only if the customer chooses
to use functions like the box feature or secure print, can documents
be stored on the MFP hard drive.
Q. If it doesn’t use the Hard Drive, how does
the MFP process copy, print, scan or fax jobs?
A. For most of our monochrome office line, the hard drive has
been, and still is an option. These devices can copy, fax, print and
scan documents even if the hard drive is not installed.
How?
It’s similar to a PC where most of the time the document is
processed in Random Access Memory(RAM) which is deleted as the pages
are processed
Q. What happens to the job after it is
processed in the MFP’s memory?
A. Once the job is processed, printed or transmitted, it is purged
from memory once the next job is received or after the device is
turned off. It is physically impossible to extract the job from the
machine after the job is processed.
Q. What about the models that contain a hard
drive, like color MFPs? Can document image data ever touch the hard
drive?
A. Again, like your PC, if the device is processing many jobs
concurrently some of the image data may spill over onto the hard
drive for temporary processing. Once the job is completed, the
bizhub MFP can be set to automatically overwrite any residual data
that is left over on the hard drive. This is a standard function
that is built into Konica Minolta’s products.
Q. We have seen that the Hard Drive in the MFP
can be used to store electronic documents. What types of jobs might
be stored on the bizhub MFP’s hard drive?
A. If enabled, electronic documents are stored in the device hard
drive into what’s known as electronic mailboxes. Think of these
boxes as electronic folders on the hard drive.
Konica Minolta calls this the “BOX” function. This function is
enabled by some of our most security minded customers.
These functions have to be enabled by the end-users MFP
Administrators.
Q In light of the recent CBS News feature… why
would some of your “most security minded customers” be using the BOX
function.
A. Because they see the obvious benefits of converting paper
to digital files using the bizhub MFP’s scanning functionality, and
they do not want to enable scan to email or scan to a network
repository. This technology allows users to scan to a private,
password protected, secure BOX for later retrieval.
Our customers configure their bizhub MFP to overwrite (to U.S.
Department of Defense specifications) any documents residing in ANY
Box after a certain period of time. Some security minded customers
set the time before automatic deletion of a file in a BOX down to as
little as 30 minutes.
These customers also enable hard drive encryption. As with our hard
drive overwrite methods, the encryption algorithm uses the stringent
Advanced Encryption Standard (AES) standard, which meets US
Government and military requirements.
Q. Why would some customers not allow scan to
email or scan to a network repository?
A. Because scan to email might stretch network bandwidth.
Additionally IT administrators do not want the extra burden to
administer these functions on the MFP. Scan to BOX function is
perceived as less work and in some cases more secure than scanning
to Email or scan to a shared folder on the network.
Q. The CBS News feature warns against storing
documents on the MFP’s hard drive. What does Konica Minolta provide
to protect data stored inside the Hard Drive’s electronic “BOX”?
A. Since 2005, Konica Minolta has provided several standard
“out of the box” functions protecting data that could reside in the
MFP’s hard drive:
Automatic Job Overwrite (Temporary Data Overwrite)
HDD Lock Password
Automatic Deletion of Jobs Stored in an electronic USER BOX
HDD Overwrite (HDD Sanitizing)
These Hard Drive data protection functions can provide assurance
that what was depicted in the CBS story cannot happen to an owner of
a bizhub MFP provided they use the features we have in the product.
TELEMARKETING FRAUD/ BEWARE OF THE TONER PIRATES!!!
Telemarketing fraud has been around for many years and continues to
plague manufacturers,
distribution channels and most importantly end user customers of
copiers, fax machines, and
printers.
YOU WILL
NEVER RECEIVE A TELEPHONE COMMUNICATION FROM ANYONE
AT HIGH TECH OFFICE SYSTEMS SOLICITATING TONER OR SUPPLIES!
SCAM TECHNIQUES
While techniques may vary, the typical scam begins with a call from
a "Toner Pirate"
telemarketing boiler room. The caller is usually friendly and uses
such ploys as copier surveys,
alleged follow-ups on supplies inventories or service calls in order
to find out the make and
model of the machine using supplies.
Callers will also try to get the name of the person responsible for
ordering supplies in order to
"update" their customer list. Once they have done that they will
typically try to sell the
supplies by informing the customer that while their prices are going
up, if they act now they
can get the product at the "old price."
Another ploy is to ship unordered supplies to the individual whose
name they got from the
"survey" or "update" call. Once the product is received the
customers finds that it is not the
genuine brand and that the quantity or unit of measure is less than
what they normally
receive from the legitimate supplier.
The customer will then receive an invoice from a "Distribution"
company, different from the
company that made the initial "sales" call. They may well have been
charged up to six times
the price of the original supplies and will also see shipping and
handling charges that far
exceed what they normally pay.
10 WAYS TO SPOT A PHONE SCAM
Firm’s name sounds like a known company or government agency.
Must act on the offer that day.
Telemarketer acts as if he/she has done business with you before.
Unwilling to send written information on the offer or references.
Caller will refuse to give you their phone number
Caller asks for your credit card number.
Calling/Credit card number required for prize qualification.
Prize comes by alternate mail carrier (avoids postal fraud charges).
Caller asks for serial number of machine.
Caller asks for your social security.
You must pay a fee to receive goods or services.
Reporting Phone Scams
State
Attorney General
- Local law enforcement
has the power to prosecute fraudulent
telemarketers who operate across state lines.
Local Better
Business Bureau
Original
Equipment Manufacturer
U.S.
Department of Justice-Fraud Section - 202-326-0631
National
Fraud Information Center - 1-800-876-7060
Federal
Trade Commission - 1-800-FTC-HELP
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