Ramsey, N.J. – July 12, 2017 – Konica Minolta Business Solutions U.S.A., Inc. today announced that High Tech Office Systems has been honored with a 2017 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.
“As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service,” said Jim Ingrassia, Vice President, Solutions Support Division, Konica Minolta. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
High Tech Office Systems is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of High Tech Office Systems’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“High Tech Office Systems is proud to have been awarded The Pro-Tech Service Award for 16 consecutive years,” said Trent Dockstetter, President of High Tech Office Systems “The Pro-Tech award symbolizes our commitment to offering the best business practices in our marketplace and we are ecstatic to showcase this achievement. This award provides our customers with another great reason to rely on Konica Minolta and High Tech Office Systems for all of their printing needs.”
Konica Minolta Business Solutions’ Pro-Tech program requires that the authorized dealer’s service department meet strict requirements to ensure it is providing the best customer and product support for their Konica Minolta devices in the field. These requirements include maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with the level of service and product support that the dealer is providing.